dell chromebook not charging

If not then motherboard needs to be replaced. This works in most cases, where the issue is originated due to a system corruption. Terms — Dell quoted me $260 to replace the motherboard. Have you tried a replacement? I work in IT for a school with a fleet of Dell 3180's and have had to replace multiple charging ports on them. In addition, the device may not charge the battery and throttle performance of the device. If the problem is in the jack it should be an easy replacement. I have this problem as well, but a new battery did not fix the problem (this battery came with about 60% charge, and would drain when the laptop is unplugged, and only stay at its current level when plugged in to AC power. 2. Today I was trying letting my Dell Chromebook charge, only to realize 2 hours later that it would instantly die while starting up. A battery in pre-charge mode will typically show 1% charge level but will also show a time duration until full (scenario A). I know this is an old question, but I have just had this problem too on my Dell Chromebook 11 (CB1C13). Padraicfw, would you happen to have any links pertaining to this defective battery as I have some Dell Chromebook 11's 3120 that are having the same issue. Instructions to Fix Plugged in Not Charging Dell Latitude 1. I tested them with my phone charger. It couldn’t be the outlet, i’ve tried 2 different outlets that work fine. Seems a common problem of fairly new Dell E11 chromebooks. Charger remains cold even on hot day and charging light right side chrome book a … I’ve plugged my chromebook and the white light on the corner led light is on only while it’s plugged in but it is just a black screen and it’s been charging for 7 hours and won’t turn on and i’ve tried everything. If this isn’t what is shown, then the AC adapter is not charging the battery and is likely the source of the problem. Paul Lascara. Some 4,000 plus units had a defective LG battery. I am unsure how this hardware error is influenced by the software but 8/10 3180's don't power on after charging for a day i recover the units and usually solves the issue (warranty is the next option I go after). It is a jack connected by a flex cable to the motherboard. Charging errors. The results displayed will inform you on if the AC adapter is or is not allowing current to run through and charge up your Chromebook’s battery. should be successful, and upon rebooting or removing the drive normal charging should remain constant. Here you will find several different repair guides for the Dell Chromebook 11 (CB1C13) - 2GB & 4GB models, Rob Smit One thin in the middle is used to identify the charger so computer knows how much current it may draw. If the device detects a non-authorized charger, then a notification is shown on the device. The main faults we find are the battery itself or the A/C adapter like Jason Stated. I tested them with my phone charger. Have you got access to another compatible charger at all? Make sure that the power outlet is working. Also, Blow into the power plug point of the laptop. © 2020 iFixit — Licensed under Creative Commons — Privacy — Please contact the moderators of this subreddit if you have any questions or concerns. Determine if the battery is in pre-charge mode or is not charging at all. What does the battery charging status information in the laptop say, is it charging or charged or what, when the charger is connected? I've worked extensively on these units and also similar to Lenovo's N21 a simple Chrome OS Recovery drive will resolve the issue. I can only think that some dust or fluff had got inside the jack, or maybe disconnecting and reseating it reset something. I don’t think it would be the charger itself. It sounds as though there is a problem in the battery management area on the motherboard, as you say that it wont charge and only maintains its' charge level when the AC is connected - which is basically the same thing.

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